Refund and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging.
  • A receipt or proof of purchase is required.

Non-Returnable Items

Several types of items are exempt from being returned, including:

  • Customized items: Products specially tailored to your preferences.
  • Pre-orders: Items ordered in advance.
  • Sale or discounted items: Products purchased during special promotions.
  • Gift cards
  • Accessories

Partial Refunds

In certain cases, only partial refunds may be granted:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 7 days after delivery.

Return Process

  • To complete your return, please do not send your purchase back to the manufacturer. Contact us via email, WhatsApp, or Telegram for return instructions.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved:

Please allow a certain number of days for the refund to appear, depending on your payment provider’s processing time.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again to ensure the refund hasn’t been processed.
  2. Contact your credit card company: It may take some time before the refund is officially posted.
  3. Contact your bank: Refunds often have a processing time before they appear in your account.

If you’ve completed all of these steps and still haven’t received your refund, please contact us for further assistance.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.